Dispatch by Loka
x M-Mart & Pepito
The definitive, zero-capex last-mile logistics ecosystem tailored for Bali's premium retail market.
The Internal "Build" Liability
Building an internal delivery fleet requires 6-12 months of custom software development, massive capital expenditure for vehicles, and severe HR liability. Dispatch by Loka is the turnkey alternative.
| Category | 🔴 Internal Build | 🟢 Dispatch by Loka |
|---|---|---|
| Software | 6–12 months dev · Rp 800M+ | Included ✓ |
| Fleet CapEx | 20+ EVs · Rp 1.2B+ | Rp 0 — Zero CapEx ✓ |
| HR / Legal | Gig-worker compliance risk | Our liability ✓ |
| Maintenance | In-house mechanics & parts | Fully managed ✓ |
| Time to Launch | 6–12 months | 30 days ✓ |
We Don't Pitch Ideas. We Deploy Infrastructure.
Everything below is live and operational today in Bali — not a roadmap, not a prototype, not a pitch deck promise. We have built the highest-density EV delivery network in Canggu and Seminyak.
The Complete Order-to-Cash Pipeline
You don't need to hire developers or integrate multiple vendors. We deliver a complete e-commerce pipeline natively connected to Dispatch and the Bireka.id payment gateway.
- Branded Web Store: Custom storefront with product catalogue, cart, and checkout.
- Frictionless Payments: Accept QRIS, GoPay, OVO, and Visa/MC natively.
- Zero Cash Handling: Eliminates rider theft risk and simplifies daily reconciliation.
- Fast Settlement: All transactions settle directly to M-Mart at T+1.
The Invisible, Capable Fleet
We protect your physical store experience. Our riders stage at decentralized Warung Madura Waypoint hubs for battery swapping and resting—they only arrive at M-Mart when the order is ready for pickup.
- Zero Store Loitering: Keep your parking lot clear for premium retail customers.
- Just-In-Time Dispatch: FMS routes the rider to arrive exactly as the bag is sealed.
- Cold-Chain Mastery: EVs equipped with insulated smart-boxes.
- High-Value Asset Training: Riders certified to handle Wagyu, wine, and perishables securely.
Four-Layer Architecture
Every layer is production-proven and currently operational in Bali. No prototypes. No R&D risk.
Your integration sits at the top — a clean API surface consuming a deep, battle-tested infrastructure stack beneath it.
Fleet Control Meets Delivery Intelligence
One dashboard for everything: active deliveries, rider assignments, live GPS, geofencing, remote immobilization, and delivery SLA tracking.
-8.6478, 115.1385
14:32 WITA
B 4858 SWG
24 min
Every Delivery is Auditable
No more "I never received it" disputes. Every delivery generates a tamper-proof digital record with photo evidence, customer signature, GPS coordinates, and timestamps.
- Photo Evidence: Rider captures package at doorstep before handoff.
- Digital Signature: Customer signs on-screen — stored permanently.
- GPS + Timestamp: Exact location and time, irrefutable in disputes.
- Automatic Notification: POD report sent instantly to branch manager.
- High-Value Item Mode: Temperature-sensitive items get cold-chain confirmation.
Premium Tracking & Brand Impact
Powered by the Emotiv FMS backbone, your customers get a fluid, real-time tracking experience that rivals Grab and Gojek, culminating in a powerful sustainability message.
- Deep Telemetry: Customers see live vehicle speed, battery SOC, and remaining distance.
- Historical Replay: Every delivery path is recorded and replayable for dispute resolution.
- The Silent Green Advantage: Transform logistics from a cost center into a marketing asset. Automated Impact Receipts prove your commitment to a zero-emission future.
- White-Label Ready: Designed as an embeddable PWA module, ready to be dropped into the M-Mart/Pepito app.
M-Mart Premium
Order #8492 • Delivered
Emission-Free Delivery
This order saved 1.2kg of CO₂.
One Platform. Every Store. Full Control.
M-Mart HQ sees macro analytics across all locations. Branch managers see only their own deliveries, riders, and performance — no data leakage between stores.
| Store | Today | On-Time | Avg Time | Riders | Revenue |
|---|---|---|---|---|---|
| M-Mart Canggu | 82 | 96% | 19min | 8 | Rp 41.2M |
| M-Mart Seminyak | 64 | 93% | 24min | 6 | Rp 32.8M |
| M-Mart Berawa | 51 | 91% | 22min | 5 | Rp 25.5M |
| Pepito Canggu | 50 | 97% | 18min | 5 | Rp 38.7M |
Delivery Handoff Protocol
Every delivery follows a strict, auditable sequence. Each actor has a defined role with automated system checkpoints.
- Zero ambiguity: Every handoff is timestamped and logged.
- Automated escalation: If a rider misses a checkpoint, the system flags it in < 30s.
- Full audit trail: Exportable compliance reports for your operations team.
Zero CapEx. Pure ROI.
At 100 deliveries/day, building an internal EV fleet costs Rp 2.89B in Year 1 (Software, 20 EVs, Operations, HR). Dispatch by Loka costs Rp 414M.
Zero upfront commitment. Pure variable cost that scales exactly with your actual sales volume.
Volume-Tiered Pricing
Steep volume discounts as your M-Mart delivery footprint scales across Bali.
| Tier | Daily Vol | Base (<10km)< /th> | Surcharge |
|---|---|---|---|
| Tier 1 | 0–50 | Rp 15,000 | + Rp 3,500/km |
| Tier 2 | 51–200 | Rp 13,500 | + Rp 3,000/km |
| Tier 3 | 201–500 | Rp 12,000 | + Rp 2,500/km |
The 30-Day Pilot Roadmap
A structured, four-phase deployment plan designed to prove value before any long-term commitment is discussed.
- Fleet staging at 2 hubs
- FMS device installation
- Geofence zone calibration
- POS API integration test
- Rider recruitment & training
- Route mapping per branch
- Store staff orientation
- Dry-run deliveries (internal)
- Live orders: Canggu hub
- Customer tracking links active
- Daily SLA reporting begins
- Issue triage & iteration
- All hubs live
- Pilot review with stakeholders
- Volume tier evaluation
- Long-term partnership proposal
The 30-Day Pilot
A zero-risk Proof of Concept. We deploy a localized fleet to 2 high-traffic hubs (e.g., Canggu and Seminyak). No long-term capital commitments. Pure execution.